Vetted pros, payment held until you approve, photos every time, $2,500 damage cover, $1M GL.
Every wash is covered. File from the app within 24 hours of completion. Paid out from a platform-funded reserve — no fight with the pro's insurance.
Required from every pro at onboarding. Document verified by ops, re-checked at expiry, auto-suspended if it lapses.
Checkr-verified at onboarding. Two-strike auto-suspension at ≤2★ ratings within a 30-day window.
When the pro arrives they show a QR code — you scan with your phone camera or read off the 8-character code. Timer doesn't start until you confirm.
Your card is charged at booking, but funds sit in escrow until the pro finishes AND you approve the work. One tap to release. We hold the line for you.
Front, back, driver side, passenger side. Your pro can't mark a job complete without uploading all four. You compare them with the photos you took at booking before approving.
If something's off, file an objection right from the approval card. Attach photos or a short video; funds stay on hold while we review. Resolved in 48 hours, paid out from a platform reserve.
See your pro's photo, name, vehicle, and live location on the way. We let you know the moment they pull up to your address.
Pros don't see what you tipped until after you've rated them. No retaliation, no awkwardness. 100% goes to the pro.
Public reviews byline the vehicle washed (e.g. "2014 Dodge Dart"), not the customer's name. Honest feedback without sharing your identity.
Late cancels, no-shows, and on-site issues are charged the same way to customers and pros. Disputes are reviewed within 48 hours.
We answer in plain English, fast. Trust pages shouldn't need a decoder ring.
Email hello@sheen.co →